Voice of Customer (VOC) Template
Instructions: Use this template to create an executive summary of customer feedback. Complete each section to provide a comprehensive overview of customer sentiment, trends, and required actions.
Frequency: Monthly or quarterly
Executive Summary
| Reporting Period: | |
| Prepared By: | |
| Date Prepared: | |
| Summary Statement: |
Customer Sentiment Overview
Positive
Neutral
Negative
Key Feedback Trends
| Trend | Sentiment | Frequency | Business Impact |
|---|---|---|---|
Priority Action Items
| Action Item | Department Owner | Priority | Target Completion |
|---|---|---|---|
Quarter-over-Quarter Comparison
| Previous Period: | |
| Overall Sentiment Trend: | |
| Most Improved Area: | |
| Area Needing Most Attention: | |
| Comparison Notes: |