The Customer Success Café · TheCScafe.com

Tech-Touch ROI Calculator

Model how in-app messages, emails and guided tours turn free users into paying revenue and whether a new stack actually earns its keep.

Estimate ROI for your tech-touch stack

Add your free user base, current conversion rate, expected lift and ARPU. Then compare budget vs enterprise tech stacks on revenue, ROI and breakeven time.

Tip: Use conservative assumptions the CFO would not laugh at. Better to surprise on the upside than miss an aggressive promise.
Often best for 5,000-10,000 active free users in a core segment.
Many teams see 2-4 point lifts from focused onboarding, nudges and pricing prompts.
  • Product analytics: Amplitude (free tier)
  • Email automation: Customer.io (~$150/mo)
  • In-app messaging: Intercom basic (~$49/mo)
  • All-in-one: Pendo (~$1,200/mo)
  • Marketing automation: HubSpot (~$800/mo)