Estimate revenue impact from CS metrics
Select a metric you are improving, plug in your base ARR and metric value, and see the estimated revenue impact. Use it as a talking point with leadership, not a GAAP forecast.
Tip: Keep one metric per run. If you stack improvements, present them separately so the story stays clear.
Pick the CS lever you are moving so the calculator applies the right revenue factor.
Current annual recurring revenue for the segment or book of business this metric applies to.
For health and adoption, use the improvement or coverage you expect. For onboarding, use the efficiency gain.
Estimated revenue impact:
$0
Use this as a directional estimate when you frame your roadmap or headcount asks. Keep finance in the loop if you turn this into targets.
How this calculator works
- Health score → revenue: (Score improvement %) × Base ARR × 0.8
- Adoption → revenue: (Adoption rate %) × Base ARR × 0.92
- Onboarding → value: Problem cost × 0.8 × (Efficiency %) × 2.5
These factors come from the CS Café Leadership Physics Framework™ and are designed to give CS leaders a simple way to translate metrics into revenue language.
Bring this output into your next QBR, roadmap review, or budget conversation to show why “better onboarding” or “higher adoption” is not just a nice idea but a revenue lever.